Shop with Confidence – Refund & Return Policy

1. Refund Overview

At Naturva, your satisfaction is important to us. If your order does not meet expectations, you may request a refund by following the guidelines below. Our process is structured to be simple, transparent, and fair for every customer.

1.1 Return Eligibility

• Products must be returned unused and in original condition, including packaging and included items.
• Refund requests must be submitted within 30 days after delivery confirmation.
• Proof of purchase is required for all refund requests.
• Returns should include valid tracking information.

1.2 Non-Refundable Items

• Opened or used consumable goods.
• Digital products, downloadable content, or gift cards.
• Custom-made or personalized items.
• Items labeled as Final Sale.
• Damage caused by improper use or handling.

1.3 Processing Time

Returned items are inspected upon arrival to confirm eligibility. Approved refunds are processed within 7–10 business days. Funds are issued to the original payment method, and a confirmation notice is sent. Processing times may vary depending on your payment provider.

1.4 Shipping & Costs

• Initial shipping fees are non-refundable unless the error is on our side.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Any applicable restocking fees will be clearly communicated before approval.

2. Order Cancellation

We understand that plans may change. Cancellation requests must be submitted before the order is processed or shipped. Once dispatched, cancellation is no longer possible, but return options will still be available.

2.1 Cancellation Conditions

• Requests must be made before fulfillment or shipment.
• Custom or personalized products cannot be canceled once production begins.
• Shipped orders cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To request a cancellation, visit our Contact Us page and provide your order number along with your email address. Our team will review your request and assist you with the next steps.

2.3 Additional Charges

• Orders already shipped will follow the standard return process.
• Return shipping fees may apply for items already in transit.

3. Exchanges & Replacements

If you receive a damaged, defective, or incorrect product, we will resolve the issue quickly. Eligible cases may qualify for a replacement at no additional cost. Please contact us within 7 days of delivery and include clear photos with your order number.

3.1 Exchange Guidelines

• Products must remain unused and in original packaging.
• Replacements depend on availability or an equivalent product.
• A prepaid return label may be provided if the issue is confirmed.

4. Customer Support

For any questions about refunds, cancellations, or exchanges, our support team is ready to assist. Please include your order number and a short explanation when contacting us via our Contact Us page for faster service.